Warranty Policy

At Rayan Eyewear, we are committed to ensuring your satisfaction by offering comprehensive post-purchase support and conditional warranty coverage for our products. Our goal is to provide you with high-quality products that are reliable and enjoyable. This warranty confirms that items purchased through our website are free from design, manufacturing, or craftsmanship defects ("Warranty"). By purchasing from us, you agree to abide by the terms set out in this policy ("Warranty Policy"). Should you encounter any concerns, please follow the steps outlined below to access our after-sales support and warranty service.
 

1. Warranty Duration:
   The warranty is valid for one year starting from the date of purchase made through our official website.

2. Eligibility Criteria:
   To initiate a warranty request:

   • Contact our support team at customer.care@rayan-eyewear.com with your invoice, a photo of the product showing the issue, your name, and contact details.

   • Once approved, keep the original product and its accessories ready for pickup. Our delivery partner will coordinate the collection.

3. Warranty Coverage:
   This warranty applies only to issues resulting from manufacturing errors, design flaws or poor workmanship identified during the warranty period.

4. Our Commitment:
   Depending on the situation, we will:

   • Repair or replace the faulty item.

   • If repair or replacement isn’t possible, provide a refund for the purchase price.

   • Offer the best available alternative solution as necessary.

5. Exclusions from Warranty:
   The warranty does not cover:

   • Regular wear and tear.

   • Damages from improper use, mishandling, or lack of maintenance.

   • Issues outside the specified warranty conditions.
     Decisions regarding defect eligibility and warranty applicability will be at our discretion and considered final.

6. Legal Jurisdiction:
   This policy is governed by Indian laws, with any disputes subject to the jurisdiction of Mumbai, Maharashtra courts.

7. Policy Updates:
   We retain the right to revise or change the terms of this policy at any time.

8. Contact Information:
   For assistance with warranty claims, reach out to us at +91 99671 33667 or email customer.care@rayan-eyewear.com during the warranty period.

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We are here to ensure you have a smooth and positive experience with Rayan Eyewear!